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Dear customer, this website is the official brand display website. We do not deal with related after-sales issues. Our products are sold by many different agents, and they will be sold in many different channels (amazon, eBay, their own website, etc.). If you have any after-sales issues, please contact the original purchase channel and provide the complete Screenshot of the ordering information to facilitate relevant channels to deal with your problem quickly and in a timely manner. Thank you for your cooperation.